QUESTIONS ON YOUR MIND
ARE ALL YOUR INGREDIENTS SAFE AND HEALTHY?
Yes, all ingredients and materials used within our products are 100% natural and safe ingredients for rabbits. Our oat-based cookies, while safe, can be very fattening and unhealthy in large amounts. As such, it is not recommended to give many oat-based cookies often. However, providing an oat-based treat here and there is okay. Though if your rabbit does have weight issues, we then do not recommend feeding any oat-based treats.
HOW LONG DO YOUR PRODUCTS LAST?
Each product has a different shelf life according to their ingredients. We recommend when purchasing to check the additional information section on the specific treat of interest, as it will state there how long that treats shelf life is.
DO YOU SHIP INTERNATIONALLY?
No, unfortunately at the moment we only ship within Australia. Hopefully one day we can expand Hopping Mad to international bunnies as well.
HOW LONG DOES SHIPPING TAKE?
Normally within Australia 3-5 business days. However, due to the current demand on Australia's postage services, there may be delays. Please be patient and if there are any issues or concerns, contact us, and we will sort out the problem immediately.
HOW MUCH DOES POSTAGE COST?
For parcels less than 500g postage will cost $10.25. For parcels between 500g-1kg postage will cost $12.01. For parcels greater than 1kg postage will cost $13.40.
IS THERE A PROCESSING TIME?
Yes. As we are only a small business and are also busy with full-time jobs and other commitments, there may be some delay to when orders get sent out for delivery. However, we will try our absolute best to send them out as soon as possible. Please also note that our carrier service does not pick up deliveries on the weekends, so all orders placed from Friday-Sunday will be shipped out on Monday. If there are any delays, we will personally message to inform you.